Can I mark a product in my inventory as damaged or discarded?

If a product in your inventory is damaged or otherwise discarded and must be pulled from inventory, you can mark that product as "discarded" which will pull it from your list of active products and place it in a special list of "Discarded" products.

This is helpful when you have items in your inventory that were damaged and you pull them from the shelves to discard them yet still want to retain the associated costs for tax purposes later.

To mark a product as discarded, find the action menu on the product detail page and select "Mark as discarded."

Not all products can be marked as discarded:

  • A product with an active eBay listing must first have that listing ended before it can be marked as discarded.
  • A sold product can only be marked as discarded if the sale was returned or canceled. A sold product with a non-cancelled and non-returned order cannot be marked as discarded, because presumably it is no longer in your possession as it has been sold to a buyer.
  • A multi-quantity product can only be marked as discarded if it has no orders or if all of its orders are cancelled or returned.

Additionally, if a buyer initiates a return and you decide to issue a refund—either partial or full—without requiring the item to be sent back, Flipwise allows you to mark the order as "not returned" which considers it discarded.

How to mark a product as discarded that was never listed on eBay

If you have an item in your inventory that was never listed on eBay, but needs to be marked as discarded, you can go to your list of Discarded items and click the green "+New" button on the top right to simultaneously add it to your inventory and mark it as discarded.

Important: Flipwise will retain your items in its inventory forever, even if you delete the listing from eBay. The only time an item will be deleted from your Flipwise inventory is if you explicitly choose to delete it. However, Flipwise does not act as a back up of your listings.

How to discard multiple items at once


To discard in bulk, first select multiple items at once. When you hover over a thumbnail picture while looking at your list of items, the image will turn into a grey checkmark.  Click that checkmark and it will turn blue to indicate that the item is selected. Or, if you are on mobile, simply touch the thumbnail image to select it. Click on other checkmarks to select all items you would like to edit:

You can also use the checkbox next to the Product column header to either select everything on the current page, or deselect everything already selected. Note: Currently you can only select up to a single full page at a time. Selections will not carry over from page to page.

Once you have all of the items selected that you would like to change, a new "Edit" button will appear in the top right corner, next to the Filter button.  Clicking this button will give you several options:

Select "Mark as discarded" and a new dialog box will appear making sure you would like to affect the selected items. Select "Mark as discarded" again, and you will see a progress bar as the items are reviewed and deleted, and then a message will indicate when they have been completed, along with any possible errors.  Click OK. All selected items will now be marked as discarded.

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